+ FAQ on My Order


Where is the price of each program?

A: Animation copyrights are different from other products. The pricing varies according to areas and rights. So DMW365 chooes to give the right of pricing to customer. You can choose to give us an offer in USD when placing an order or after submitting. Once receiving your order, our staff will contact you by online message/email to follow on the order details with you during the whole transaction process. So please keep an eye on your registered email box and our message box to get updated information!

Why I can't find certain right in certain continent for a program?

A: The case would probably be that one of the certain rights in one of the countries of that continent has already been sold out. You'll be able to look into that only it's valid again. You could check for other related programs or contact us regarding specific demands.

Where's the payment page?

A: We don't have online payment page at this moment. As the price/agreement has too be dicussed specificly. Once you order is placed, please keep an eye on your email box or online message box, our staff will contact you to define the transaction details. Or you can Contact us for further process.

What forms of payment do you accept?

A: At this moment we accept wire transfer. Our payment information would be indicated on a signed agreement when the order is confirmed by both.

Do we need an agreement?

A: Yes. Before any payment/transferring/licensing, we'll have to reach into signed agreement/Letter of Intent/Deal Memo which could be offered by either of us.

Can I combine multiple orders or add additional items to my order once it has been placed?

A: Mutiple orders are only available for one program. That means you can choose mutipe areas and rights for only one program in one order.

To purchase more than one programs, you'll have to submit more orders. One for each.

After your order is placed, we'll audit the certain copyrights of your interested program.

If any changement you want to make before your order is validated, please feel free to Contact us 


How can I track my order? What is the status of my order?

A: By simply clicking on the "My orders" link at the top right corner of every page of our site, you will be able to view general information and staus about your orders. Check the button "track" on the right side of certain order, you'll be able to check detailed status of one certain order. 
Or you can enter "My Account" on top of home page. Then click "My orders" on the left side to check your orders.

+ FAQ on Logistics


How does dmw365.com ship an order?

A: We have mutipe ways to ship the agreed materials, choose whatever you like:
      a. Via Express for paper materials, freight prepaid; U disk if urgent for digital materials, freight collected
      b. Via QQ, an instant messager, quick and free (download: http://www.imqq.com/contact-us?lang=1033#download ), and we'll offer you an account.
      c. Via Online disk like ftp, we transfer, baidu disk, cloud disk, etc. and we'll exchange link, account, pw if necessary when process into delivery.

How long will it be before I receive my order?

A: Once the order is validated and the deposit is paid, your materials will be sent out immediately.
    And it takes 3-5 working days via Express, several days via QQ/FTP, a dozen of days via online disk.

+ FAQ on My Account


How do I re-edit my profile?

A: Move your mouce to "My Account" to enter "Account Settings". 

Then you can edit or update your profile in "My Business Card".


How to reset password?

A: To reset password you can click "Forgot your Password?" when log in.

Or enter "My Account" on top of the page. Then check "Account Settings" to find "Reset Password".


How can I Deactivate/Delete My Account?

A: Send us a message to "Tech" on "Messages" page under "My Account", or send us an e-mail to tech@dmw365.com informing us of your request to deactivate/delete your account, and we will begin processing your request within one working day.

+ FAQ on The Site


Are you authorized to sell the brands you advertise on your site?

A: Yes, dmw365.com is the rightsholder or an authorized licensor of all contents sold on our site. We'd offer letter of license upon our agreement.

Why should I sign up for your email newsletters?

A: To Score on the news and promotions!
By signing up for dmw365.com's email, you'll be among the first to know about new arrivals which match your demands, and many other exciting features to help you get the most out of what dmw365.com has to offer! We never rent, sell, or share your personal information. For further details please view our privacy policy.

How can I contact dmw365.com for additional assistance?

A: If you need any help please feel free to find "help" and then click "contact us" on top right side of the page. DMW365.com will give you quick and promper reply asap.


Why I can't download videos or images from dmw365.com?

A: To download materials from DMW365.com, you need to be a member of us first.
If you've already signed in and still can't download plsease try with other browsers, clean up your cookies or contact us for help


Why I can't find any activation emails when registering?

A: If you do not receive your activation link via e-mail from us within minutes, please check your spam/junk folder. If you still do not receive anything, please try with another browser as Google Chrome, Firefox, Satari, etc, or just contact us for further assistance.


Which Internet browsers do you recommend/support?

A: Google Chrome, IE, Firefox, Safari, etc


I'm looking for a specific program. How do I search for it?

A: We've developped a search engine for your convenience, with which you could be able to select by Area/Right/Genre/Age Group/Tech/Language. It's placed on homepage and top of each branch page of programs.

What are cookies? Do I need to enable cookies on my browser to shop at dmw365.com?
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A: A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it(most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.

Your need to enable cookies on your browser to enjoy all the shopping features at dmw365.com. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your dmw365.com account information, be sure to log out before leaving your computer unattended. You can log out by clicking on "Sign out" link in "My Account" at the top of the page. For more information about how dmw365.com uses cookies, see our privacy policy.

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